Expert Business Tech Support – Practical Tech Tips

Welcome to “Ask Piccola”

Ask Piccola is your trusted source for expert business tech support and simple, reliable tech help. Clear answers, useful tools, and support for business owners who need real solutions.

Running a business today means relying on technology. Computers, emails, websites, Wi-Fi, cloud apps, printers, servers – and it all needs to work. But what happens when something breaks, slows down, or gets hacked?

Why This Blog Exists

That’s where Ask Piccola comes in.

This blog is written for small business owners, office managers, and team members who handle IT on top of everything else. If you manage a dental office, accounting firm, retail store, construction company, or nonprofit – this space is for you.

Piccola Tech supports small businesses with 24/7 IT support, proactive maintenance, cybersecurity, consulting, and more. This blog is our way of sharing expert business tech support strategies and practical know-how with a broader audience.

What You’ll Learn Here

Expect actionable articles covering topics like:

  • How to create a secure and reliable backup plan,
  • Best practices for protecting your business from phishing and ransomware,
  • What to include in a basic IT checklist for your team,
  • Simple ways to improve office Wi-Fi and networking speed,
  • When and how to upgrade your computers, printers, and other hardware,
  • How to set up secure remote access for your team,
  • What to look for in a managed IT support provider,
  • Tips for maintaining compliance and cybersecurity hygiene,
  • How to use Microsoft 365 or Google Workspace more effectively,
  • Troubleshooting tips for common issues with email, servers, and cloud apps,
  • Advices about cloud solutions,
  • And many more topics covered in our list of services.

Built on Real-World Experience

All content is written by professionals with hands-on experience providing expert business tech support to small businesses across New York. These are real-world solutions tested in dental clinics, construction trailers, accounting offices, hospitality venues, food and beverage operations, and retail businesses.

We don’t post fluff. No tech jargon. No upselling. Just helpful info you can use right away.

Whether you’re planning your next hardware refresh or wondering why your network keeps dropping, Ask Piccola is here to provide expert business tech support that helps you make smart decisions, avoid downtime, and keep your business running.

Have a question? Send it in. Many of our posts start with real client issues.

Stay Connected

Follow us on LinkedIn or bookmark this page for weekly updates.

We believe small businesses deserve the same level of tech support as large enterprises – tailored, proactive, and responsive. That’s why we break down complex problems into easy steps, share tools we’ve tested in the field, and highlight security risks before they cause damage.

Awareness & Prevention

Ask Piccola is also a place to build awareness. We’ll help you recognize early warning signs of failing hardware, inefficient systems, and overlooked vulnerabilities. Whether it’s how to avoid hidden IT costs, streamline device setup for new hires, or run basic security audits – we’ll walk you through it.

Our goal is to empower you with knowledge, so you can feel more confident managing your technology – or knowing when to call in the pros. And if you ever need hands-on support, visit piccolatech.com to see how we can help your business stay secure, productive, and stress-free.

Looking for reliable IT support? Our expert team is ready to assist with infrastructure, security, and technology solutions. Let us tailor a service package that meets your needs.
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Welcome to Piccolatech.com

The Piccolatech.com website (the “Site”) is comprised of various web pages operated by Piccola Tech Support Services LLC (“Piccola Tech”). Piccolatech.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of Piccolatech.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

Privacy

Your use of Piccolatech.com is subject to Piccola Tech’s Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications

Visiting Piccolatech.com or sending emails to Piccola Tech constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Piccola Tech is not responsible for third party access to your account that results from theft or misappropriation of your account. Piccola Tech and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Piccola Tech does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use Piccolatech.com only with permission of a parent or guardian.

Links to third party sites/Third party services

Piccolatech.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Piccola Tech and Piccola Tech is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Piccola Tech is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Piccola Tech of the site or any association with its operators.

Certain services made available via Piccolatech.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the Piccolatech.com domain, you hereby acknowledge and consent that Piccola Tech may share such information and data with any third party with whom Piccola Tech has a contractual relationship to provide the requested product, service or functionality on behalf of Piccolatech.com users and customers.

Online payments are processed by PayPal Inc., a secure online payment-processing system. Support is handled directly by PayPal Inc. via email or toll-free phone. You are free to either contact Piccola Tech or PayPal Inc. directly with any problems or support related issues.

No unlawful or prohibited use/Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use Piccolatech.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Piccola Tech that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Piccola Tech or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Piccola Tech content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Piccola Tech and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Piccola Tech or our licensors except as expressly authorized by these Terms.

Third Party Accounts

You will be able to connect your Piccola Tech account to third party accounts. By connecting your Piccola Tech account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.

International Users

The Service is controlled, operated and administered by Piccola Tech from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Piccola Tech Content accessed through Piccolatech.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Indemnification

You agree to indemnify, defend and hold harmless Piccola Tech, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Piccola Tech reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Piccola Tech in asserting any available defenses.

Liability disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. PICCOLA TECH SUPPORT SERVICES AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

PICCOLA TECH SUPPORT SERVICES AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. PICCOLA TECH SUPPORT SERVICES AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PICCOLA TECH SUPPORT SERVICES AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF PICCOLA TECH SUPPORT SERVICES OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/access restriction

Piccola Tech reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Maryland and you hereby consent to the exclusive jurisdiction and venue of courts in Maryland in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Piccola Tech as a result of this agreement or use of the Site. Piccola Tech’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Piccola Tech’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Piccola Tech with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Piccola Tech with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Piccola Tech with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Changes to Terms

Piccola Tech reserves the right, in its sole discretion, to change the Terms under which Piccolatech.com is offered. The most current version of the Terms will supersede all previous versions. Piccola Tech encourages you to periodically review the Terms to stay informed of our updates.

Contact

Piccola Tech welcomes your questions or comments regarding the Terms.

Piccola Tech Support Services LLC
Email: info@piccolatech.com
Phone: 1-888-742-2832

Effective as of February 20, 2025

 

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Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their "Personally Identifiable Information" (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personally identifiable information in accordance with our website.

What personal information do we collect from the people that visit our website?

When registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Microsoft Edge) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

  • If you disable cookies off, some features will be disabled,
  • It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

We do not include or offer third party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:

  • Users can visit our site anonymously.
  • Once this privacy policy is created, we will add a link to it on our home page.
  • Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:

  • On our Privacy Policy Page.

Users are able to change their personal information:

  • By logging in to their account.

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?

It’s also important to note that we allow third party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

  • We will notify the users via email: within 7 business days.
  • We will notify the users via in site notification: within 1 business day.

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM we agree to the following:

  • NOT use false, or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

Contact

Piccola Tech Support Services welcomes your questions or comments regarding the Privacy Policy.

Piccola Tech Support Services LLC
Email: info@piccolatech.com
Phone: 1-888-742-2832

Effective as of February 20, 2025

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Our Commitment

Piccola Tech Support Services is committed to ensuring digital accessibility for all users, including those with disabilities. We are actively working toward compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA to improve accessibility and usability for all visitors.

While we strive to adhere to accessibility standards, some content may not yet fully comply. We are continuously working to improve accessibility and welcome feedback from users experiencing difficulties.

Standards and Guidelines

We strive to conform to WCAG 2.1 Level AA, the widely recognized standard for website accessibility. These guidelines help ensure that digital content is accessible to people with visual, auditory, motor, and cognitive disabilities.

We use modern, standards-compliant HTML and CSS to enhance compatibility with assistive technologies and future browser updates.

Accessibility Features

We have implemented the following features to enhance accessibility:

  • Keyboard Navigation – The website is navigable using a keyboard.
  • Alt Text for Images – Alternative text is provided for meaningful images.
  • Readable Text & Contrast – Colors and text sizes are chosen for better readability.
  • Screen Reader Compatibility – The site works with common screen readers.

Ongoing Efforts

We recognize that web accessibility is an ongoing process and are actively working to improve the user experience. We conduct periodic accessibility reviews and updates to ensure continued compliance and usability.

If you encounter any accessibility barriers, we welcome your feedback.

Alternative Access

If you need assistance accessing content or require alternative formats, please contact us, and we will provide the necessary accommodations.

Compliance Statement

We aim to comply with the Americans with Disabilities Act (ADA) and applicable accessibility laws to ensure our website is accessible to the widest audience possible.

Contact Us

If you experience difficulty using our website, please contact us so we can assist you:

  • Email: info@piccolatech.com
  • Phone: 1-888-742-2832

We appreciate your feedback and will make reasonable efforts to improve accessibility. We aim to respond to all accessibility requests within 3 business days.

Last Updated March 10, 2025

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